Privacy Policy

Last Updated on 12th Oct 2024

Introduction

This Privacy Policy outlines the policy statement of LeverLattice Innovations Private Limited, a company incorporated under the Companies Act 2013 with its registered office at 2-2-18, Flat no. 401, Acropolis Apts, DD Colony, Jama I Osmania, Hyderabad, Secunderabad, Telangana, India, 500007 (hereinafter referred to as “Company”, or “vishwa.ai” or “We” or “Us” or “Our”) for Users of its Platform, Products and Services.

This Privacy Policy should be read in consonance with the Terms of Use, available at https://vishwa.ai/terms-of-use. All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use.

This document is prepared in compliance with Section 43A of the Information Technology Act, 2000 & Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011.

At vishwa.ai, We value Your trust & respect Your privacy. This Privacy Policy provides You with details about the manner in which Your data is collected, stored & used by Us. You are advised to read this Privacy Policy carefully. By visiting Our Website You expressly give Us consent to use & disclose Your Personal Data (defined herein below) in accordance with this Privacy Policy. If you do not agree to accept the terms of this document (including any referenced policies or guidelines), you are requested to terminate the use of the Website immediately.

The expressions “You”, “Your” or “User”, whenever the context so requires, for the purposes of this Privacy Policy, shall mean any natural or legal person who accesses Our Website. Personal Data shall mean such information / data forming part of the Customer Data from which a living individual can be identified including but not limited to name, age, gender, address etc.

General

We will not sell, share or rent Your Personal Data to any third party or use Your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Us will only be in connection with the provision of agreed services & products and this Privacy Policy. To carry out general marketing, newsletters, or promotional materials, We would be sending out e-mails to Users registered on Our Website (or by any means and in any media, including, but not limited to, on Our Website or through Our merchants or in advertisements/marketing campaigns/any form of audio or visual media or websites). We reserve the right to communicate Your Personal Data to any third party that makes a legally-compliant request for its disclosure.

Collection of Information

In order to provide Our Services, We may collect the following types of information:

User information – When You use the Website, We automatically receive and record information from Your device and applicable browser. Such information may include Your IP address, browser type, browser version, the pages of our services that You visit, the time and date of Your visit, the time spent on those pages, cookie information, unique device ID and other diagnostic date. If You access Services through a mobile device, We also collect hardware and software details, and internet browser details. Most of the information We collect during Your use of Our Website such as Your device and hardware IDs and device type, the content of Your request, and basic usage stats about Your device and general use of Our Website does not by itself identify You to Us, though it may be unique or consist of or contain information that You consider personal.
User Id – In order to avail of the services, you shall have to sign up on the Website. We may use third-party authentication during the sign-in process, such as Google, Github or Microsoft Platform, and therefore receive your User ID and such other information as these platforms share with Us. For the information with regards to how We receive from these platforms, please visit their websites and review their privacy policy.
User history and preferences – We save Your query terms as well as the experience/category selected, these may be associated with the unique User ID of Your device. In addition, if You choose to sign in to the Website using third-party authentication, We may associate Your Google ID, for example, with such query history. We also save Your preferences as recorded through Your use of the Website and use them for personalization features.
Cookies – When You use Our Website, We may send one or more cookies. We use cookies to improve the quality of Our services by storing User preferences and tracking User information. For these products and services, We will record information about Your preferences, Your sessions, along with any information You provide yourself. We also use Advertisement cookies to serve you with advertisements that may be relevant for You and Your interest.

Use of Information

The Personal Data We collect allows Us to keep You posted on Our latest announcements, and updates, security alerts, support and administrative messages. It also helps Us to improve Our services. If You do not want to be on Our mailing list, You can opt-out at any time by updating Your preferences on the Website.
From time to time, We may use Your Personal Data to send important notices, such as communications and changes to Our terms, conditions and policies, maintenance notifications. Since this information is important to Your interaction with Us, You cannot opt out of receiving these communications.
We may also use Personal Data for internal purposes such as data analysis and research to improve Our services, products and customer communication.
We collect non-personally identifiable information about Our Users generally to improve the features and functionality of the Website. We may analyze trends through aggregated demographic and psychographic offers to users. We may also share this Non-Personally Identifiable Information with Our partners to allow them to assist Us in delivering tailored advertisements, promotions, deals, discounts, and other offers to You when You use the services.
We may also collect information about You through other methods, including research surveys or information We obtain from third parties, including verification services, data services, as well as public sources.
Without prejudice to the foregoing, if you provide personal information to us, you are deemed to have authorized us to collect, retain and use your information for the below-mentioned purposes:
- To verify the identity of the user onboarded on the Platform;
- To process user’s registration by providing the user with a log-in ID for accessing the Platform;
- To enable the provision of services to you;
- To share your personal data/information with our service providers/vendors, where necessary for the performance of the agreement with you or where we have a legitimate interest in using third parties to provide certain services to you on our behalf;
- Communicate to you necessary account and product and/or service-related information from time to time;
- To allow you to receive customer care services and responding to your queries, claims, disputes or any other concerns;
- Administer our services and diagnose technical problems;
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- To comply with applicable laws, rules and regulations;
- To provide you with information with respect to offers on products and services, updates, promotions related to our services or associated with the service providers and partners, that we believe would be of interest to you;
- Performing research or statistical analysis in order to improve the content and layout of the Platform, to improve our product offerings and services;
- In any other way we may describe when you provide the information to us; and
- For any other purpose with your consent.

We only share Personal Data with other companies or individuals in the following limited circumstances:

Third Party: We may share your personal data with the third parties to permit such parties to provide services that help us to provide our business activities, which may include assisting us with marketing, advertising, service offering or providing, maintaining and improving the features and functionality of the Services.
We may share your personal data with third parties to detect, prevent, or otherwise address fraud or security or technical issues.
We provide such information to trusted businesses or persons for the purpose of processing Personal Data on Our behalf. We require that these parties agree to process such information based on Our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We may share your personal data when we believe such disclosure is mandated by applicable law. This may include exchanging or sharing information with other companies, organization, banks, government, or regulatory authorities. However, this does not include selling, renting or otherwise disclosing Personal Data for commercial purposes in a way that is contrary to applicable law.
If we believe disclosure is necessary or appropriate to protect the rights, property or safety of you or others.
We may share your information with any third party in any other circumstances where we have your consent.
If You sign through a third-party social networking site or service, Your data from that site or service may be automatically imported to the Website and or service. Again, We do not control the policies and practices of any other third-party site or service.

Security

The security of Your Personal Data is important to Us. We take precautions, including administrative, technical and physical measures, to safeguard Your Personal Data against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction. When You enter sensitive information on Our Website We encrypt that information.

This Website has various electronic, procedural and physical security measures in place to protect against the loss, misuse and alteration of information, or any accidental loss, destruction or damage to data. When You submit Your information via the Website, Your information is protected through Our security systems.

Retention of Personal Data

We will keep your personal data for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may choose to delete and/ or change / withdraw your consent for use of your data at any point. You may reach out to us over email specifying such a change. Upon receiving such a request we will delete your personal data subject to receiving a written request for the same through your registered email id. Please note, that there might be latency in deleting Personal data from our servers and backed-up versions might exist even after deletion. Also upon withdrawal of such request you might not be further eligible for any services and it shall be the sole discretion of the Company.

Accessing Third Party Websites

The website may contain links to other websites. Please note that when you click on one of these links, you are entering another website for which the Company has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Protection of Children

The use of this Website and Our Services and Platform is only for Users who are 18 years and above.

If You are a User under the age of 18 (“Child User”), You DO NOT have any right to access this Platform, except with adequate consent from Your parent or guardian to access the Website in accordance with the present Privacy Policy. If You are the parent or guardian of a Child User, please advise Your child of the risks of posting Personal Data on Our Website or other online services, and that any information posted may be used by third parties without restriction. Notwithstanding anything contained herein, We shall always presume that every User has adequate consent and free will to access Our Website and to enter into a legally enforceable contract with Us.

We also reserve the right to remove, at Our sole discretion, any content or material posted by a User which may be of defamatory or sexual nature or offensive to other Users in any manner, and take appropriate legal action against such User in accordance with Our Terms of Use.

Changes to the Privacy Policy

We reserve the right to change the Privacy Policy at Our sole discretion. We will inform Users of any such change by Us posting the updated Privacy Policy on Our Website. We encourage You to review this Privacy Policy regularly for any such changes. Your continued use of the Website shall be construed to mean Your acceptance of the Privacy Policy.

Compliance with Laws and Law Enforcement

We will cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We reserve the right to track IP addresses for the purposes of fraud prevention and to release IP addresses to legal authorities. We will disclose information about You to government or law enforcement officials or private parties when We believe it reasonably necessary to comply with the law, to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity We may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

Email Notifications

You may be contacted, by email or other means; for example, We may send You a promotional offer on behalf of other businesses or communicate with You about Your use of the service. Also, We may receive confirmation when You open an email from us. This confirmation helps us improve Our service. If You do not want to receive email or other mail from us, please indicate Your preference by clicking on the “Unsubscribe” link at the bottom of the email or changing Your email settings on Your account settings page.

Grievance Officer

For the purpose of redressal of any doubts, complaints, or for reporting a breach of Privacy, a User is requested to reach out to the Grievance Officer through the below-mentioned details:

Grievance Officer: Dr. Mohit Kumar

E-mail ID: [email protected]